Care Management is not a department you call when something goes wrong. It is a permanently assigned team that knows you, guides you, and stands with you — through routine care, complex navigation, and the most critical moments of your health journey.
What Care Management Is
Most people experience healthcare as a series of disconnected events — an urgent care visit here, a specialist referral there, a prescription nobody is tracking. Health1Pro was built to end that fragmentation.
Care Management is the center of everything. Your permanently assigned team of four care managers is your first call, your constant guide, and your long-term partner. They connect you not just to Health1Pro's own services — virtual care, behavioral health, legal documents — but to the broader network of resources that exist in your community and your state.
Every state's healthcare landscape is different. Local programs, county health services, community health centers, Medicaid navigation, charitable care — your care team understands the specific landscape of Southern Arizona and knows how to access it on your behalf. Most people don't know these resources exist. Your care team does.
"The care manager is not a gatekeeper. They are a guide. Someone who knows the system well enough to help you navigate it — and cares about you enough to stay by your side while you do."
— Karla Seger, Director of Care Management
How It Unfolds
Your care relationship doesn't start with a form or a questionnaire. It starts with a conversation — and deepens from there.
Your team is introduced
Your permanently assigned care team of four introduces themselves by name. You have your welcome call, get set up on the app, and schedule your onboarding orientation. From this moment — before a single record has been gathered — you have four people in your corner.
Your health history is built
Your care team gets to work gathering your past medical records from every provider you've seen. Everything is organized into your Personal Health History — a single, comprehensive, always-current record that lives in your account and follows you for life. You never have to explain your history from scratch again.
Legal documents and behavioral baseline
Your Living Will, Medical Power of Attorney, and DNR are prepared by our legal team at no additional cost. Your Annual Healthcare Agenda is built — a proactive plan for the year ahead. Your behavioral health baseline is established through the Behavidence platform. Your care relationship is fully active.
Estate plan and annual review
At your one-year anniversary, your full Estate Plan is prepared — the same standard of legal preparation that used to cost thousands, included in your membership. Your Annual Healthcare Agenda is reviewed and updated. The relationship deepens, and your care continues to grow more valuable the longer you're a member.
Everything Your Care Team Handles
Your care team's role extends across every aspect of healthcare — clinical, logistical, legal, and emotional.
Complete medical records gathered and organized — built within the first 30 days and kept current for life.
Proactive planning for the year ahead — so your care is built around prevention, not reaction.
Local health systems, specialists, insurance, referrals — your care team knows how to get you where you need to be.
When serious situations arise, a dedicated advocate is by your side — in appointments, through disputes, and during recovery.
Access to county programs, charitable care, and community resources — most people don't know these exist. Your team does.
For members who need it — a simple daily wellness check with a county welfare response protocol if no check-in is received.
Guidance on your medication program, refill coordination, and navigation of the prescription benefits in your plan.
Living will, medical power of attorney, and DNR within 90 days. Estate plan at year one. At no extra cost.
Nested Inside Care Management
There is no college degree in being a patient. No certification program that prepares you for the moment a doctor sits across from you and delivers a serious diagnosis. No training that teaches you which questions to ask, which options to push back on, or how to navigate a system that moves faster than most people can process.
"Most families only discover how broken the system is when something serious goes wrong. By then, they are already overwhelmed — making decisions they are not prepared for, in a system that was not designed to slow down and explain itself."
When a critical health situation arises, a dedicated Patient Advocate is assigned to you — an extension of your existing care team, not a stranger. Someone who has guided patients through exactly this kind of moment before, and knows how to make sure you are prepared, informed, and never alone in that room.
Patient Advocacy activates through your care team when your situation requires it. No separate enrollment, no additional fee. It is part of your membership.
What Your Patient Advocate Does
The Person Who Built This
Karla Seger
Director of Care Management
Director of Care Management · Health1Pro Founding Team
One of the first to join the Health1Pro founding team, Karla brings over 20 years of experience working inside hospitals and clinical care settings. She built and leads the Care Management model that sits at the heart of every Health1Pro membership — the permanently assigned teams, the 90-day onboarding process, the local navigation protocols, and the Patient Advocacy function that activates when members need it most.
Karla is a Certified Medical Interpreter who has facilitated thousands of multilingual medical appointments — from routine primary care visits to complex surgical consultations. For years she served as Head of Language Solutions at a major teaching hospital in Tucson, where she managed and trained the professional medical interpretation staff. That role gave her an unusually deep and firsthand understanding of how healthcare communication breaks down — and what it genuinely takes to ensure patients understand what is happening in their own care.
That understanding is the foundation of Health1Pro's entire Care Management model. Karla designed it specifically to eliminate the confusion, the gaps in communication, and the moments where patients fall through the cracks — ensuring that every member, regardless of language, background, or insurance status, has someone in their corner who truly knows how the system works.
Join the Health1Pro Founders Waitlist and be among the first families in Southern Arizona to have a dedicated team in your corner — from day one.
Join the Founders Waitlist →No commitment. No payment today. Limited early access.