Privacy Policy

1. Overview

Health1Pro LLC ("Health1Pro," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal and health information.

This Privacy Policy explains how we collect, use, disclose, and protect your information, including Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Name, date of birth, address
• Phone number and email
• Payment and billing information

b. Health Information (PHI)

• Medical history and conditions
• Symptoms and diagnoses
• Medications and treatment plans
• Clinical notes and care records

c. Usage Information

• Device type, browser, IP address
• App and website usage data

d. Communications

• Messages between you and providers
• Customer service interactions

3. How We Use Your Information

We use your information to:

• Provide and coordinate healthcare services
• Facilitate communication with providers
• Deliver care management and advocacy
• Process payments and manage accounts
• Improve services and user experience
• Comply with legal and regulatory obligations

4. HIPAA and Protected Health Information

To the extent Health1Pro qualifies as a Covered Entity or Business Associate, we comply with HIPAA requirements.

We may use and disclose PHI for:

• Treatment — coordinating your care
• Payment — billing and payment processing
• Healthcare Operations — quality improvement, administration

We may also disclose PHI:

• When required by law
• For public health and safety
• To prevent serious threats to health or safety

Where required, we will obtain your authorization before using or sharing your PHI.

5. Telehealth and Electronic Communications

By using Health1Pro services, you acknowledge and accept that:

• Healthcare services may be provided via telehealth technologies
• Electronic communications (email, messaging, video) carry inherent privacy risks
• We take reasonable measures to secure these communications but cannot guarantee absolute security

6. Sharing of Information

We may share your information with:

a. Healthcare Providers — Physicians, clinicians, and care teams involved in your care

b. Service Providers — Technology platforms, payment processors, and support services

c. Third-Party Healthcare Services — Laboratories, specialists, and referral partners

d. Legal and Regulatory Authorities — When required by law or to protect rights and safety

All third parties handling PHI are required to comply with HIPAA through appropriate agreements where applicable.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Secure data storage and encryption where appropriate
• Access controls and authentication protocols
• Ongoing monitoring and system protections

Despite these measures, no system is completely secure.

8. Your Rights (HIPAA Rights)

Under HIPAA, you may have the right to:

• Access and obtain a copy of your health records
• Request corrections to your information
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Receive an accounting of disclosures
• File a complaint without retaliation

To exercise these rights, contact us using the information below.

9. Data Retention

We retain your information as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements

10. Children's Privacy

Health1Pro services for minors are managed through a parent or legal guardian. We do not knowingly collect information from children without appropriate consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

12. Contact Information

Health1Pro LLC
customerservice@health1pro.com
520-783-0001